Free resources
Guides: Everything You Need to Know
About Online Reviews.
Practical, step-by-step guides on removing fake reviews, handling negative feedback, navigating Trustpilot's dispute process, and building a review profile that holds up to platform scrutiny. No fluff, no upsells — just what works.
All guides
Four guides covering the full removal and management playbook.
Google Reviews
How to Delete a Google Review
The complete breakdown of what you can and can't remove, and the exact process for each scenario. Covers the flagging workflow, support escalation, what language to use in removal requests, and why most first attempts fail.
Google Reviews
How to Remove Fake Google Reviews
Identifying fake reviews, building the evidence case, and navigating Google's reporting process. Covers the signals that distinguish fake accounts from real ones, how to document patterns that strengthen your removal case, and what to do when Google denies the first request.
Google Reviews
How to Remove Negative Google Reviews
Honest assessment of what qualifies for removal, response strategies when removal isn't possible, and when to get professional help. Most negative reviews can't be removed — this guide helps you understand which ones can, and how to minimize the damage from the ones that can't.
Trustpilot
Trustpilot Review Removal
How Trustpilot's dispute process works, what they'll remove, and what to do when they won't. Trustpilot has a different process than Google — this guide explains the flagging system, Trustpilot's response criteria, the escalation path for legitimate violations, and the practical options when the review stays.
How we write these
Written from direct removal experience, not SEO templates.
Everything in these guides reflects what we see in practice — the actual language Google acts on, the exact documentation that strengthens cases, the escalation paths that work and the ones that don't. We run removal engagements at volume, so we see patterns that individual business owners don't.
We're honest about limitations. Review removal is a process with probabilistic outcomes, not a guaranteed service. These guides reflect the realistic success rates and the honest cases where removal isn't worth pursuing.
What these guides cover
Review eligibility
Which reviews Google and Trustpilot will actually remove
Evidence building
How to document violations for maximum removal success
Submission language
Exact language and framing that moves cases forward
Escalation paths
What to do when automated systems deny valid requests
Response strategy
How to handle reviews that can't be removed
Need help with your review profile?
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